[Johnno]

I hear you all on this topic, I've been chasing down a local perspex supplier for a measure, quote and supply for perspex for my bridge sides.... a couple of hundred dollars was the budget.

Finally got tired or simply being ignored by this useless business person and went ahead with my own sides which I will tweak further and then buy the perspex from out of area, probably out of the state and do the work myself. 

If businesses can not be bothered to do the job correctly or even attempt the job then they need to do the world a favour and close down and go hide for good. 

I use emails as there is an ongoing reference as to what has been said and by whom and when, a phone call has no evidence of things, plus majority of the businesses that I deal with prefer email rather than phone calls..