5th-Nov-20, 11:26 AM
The wonders of the Royal Mail, UK not worldwide.......
I once sent a parcel recorded delivery to Southampton which went missing. I waited the requisite number of days and sent in a loss claim.
A few days later a card came through the door saying a parcel had been returned to my local post office and there was a £6 fee to pay because it had no stamp on it. I went to collect and could see that it was the lost parcel so I pointed out that it had been sent from the same post office, I had a receipt and it would be impossible not to pay over the counter for a recorded delivery item so it was their fault that it hadn't got a stamp. Following a phone call to Head Office they agreed to resend the parcel FOC but that I would have to pay the fee and a refund would be sent in the post which was a bit bizarre to say the least.
Sure enough, a few days later I received two letters from the post office, one contained a cheque for the £6 refund and the other stated that they had checked their records, could find no trace of the parcel and included a cheque for £20 compensation!
The parcel reached its destination at the second attempt.
Somehow it totally slipped my mind to inform them of their error and return the cheque.
I once sent a parcel recorded delivery to Southampton which went missing. I waited the requisite number of days and sent in a loss claim.
A few days later a card came through the door saying a parcel had been returned to my local post office and there was a £6 fee to pay because it had no stamp on it. I went to collect and could see that it was the lost parcel so I pointed out that it had been sent from the same post office, I had a receipt and it would be impossible not to pay over the counter for a recorded delivery item so it was their fault that it hadn't got a stamp. Following a phone call to Head Office they agreed to resend the parcel FOC but that I would have to pay the fee and a refund would be sent in the post which was a bit bizarre to say the least.
Sure enough, a few days later I received two letters from the post office, one contained a cheque for the £6 refund and the other stated that they had checked their records, could find no trace of the parcel and included a cheque for £20 compensation!
The parcel reached its destination at the second attempt.
Somehow it totally slipped my mind to inform them of their error and return the cheque.
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